For too long, For millions of people sending money home, every transfer carries meaning. It supports families, creates opportunity and strengthens communities. At Zepz, our mission is to keep these moments simple, safe and accessible.
As more transfers move online, scammers have become more sophisticated. These attempts rarely involve any breach of our systems. Instead, they rely on social engineering, pretending to be a bank, the police or a trusted company, to persuade people to share information they would normally keep private.
With the right awareness and a few simple habits when using either of our brands Sendwave or WorldRemit, digital remittances remain one of the safest ways to support loved ones across borders.
1. Be cautious with unexpected messages or calls. Most scams begin with a contact you weren’t expecting: a message, a call, or a request that feels urgent, and can sometimes even seem to come from a recognised company. Criminals rely on pressure and speed. If something feels unusual, pause and verify before responding. If you’re unsure if the call or contact is genuine, hang up and call back on the phone number you know or the one that’s listed on the official website. Remember, legitimate financial services companies or the police will never ask you for your password or one-time passcodes.
2. Check that you’re speaking to the real company. Fraudsters often create accounts that look almost identical to official ones. They can even spoof numbers so that phone calls or messages appear to come from trusted organisations. They may also reply quickly when you post publicly asking for help.
To stay safe:
• Visit the company’s official website
• Use the support channels listed there
• Avoid links sent by unknown accounts
3. Never share one-time passcodes. One-time passcodes (OTPs) help keep accounts secure.
• Login and password-reset codes always include a “do not share” warning.
• Sign-up verification codes only confirm that a phone number is real during new account creation. They do not give access to an existing profile or complete registration on their own.
– Zaheer Jassat – VP Product
If anyone asks you to read out a code – stop immediately. Also never give anyone access to your computer or banking applications.
4. Use trusted apps and official sources. Download money-transfer apps only from the Apple App Store or Google Play Store. Avoid links shared by unknown senders or search-engine ads.
5. Learn the common tactics scammers use. Fraudsters may:
• create urgency (“your account is at risk”)
• use overly friendly or official language
• offer deals that seem too good to be true
• request payment through unusual methods
• send messages with inconsistent spelling, formatting or links.
If something feels off, trust your instincts.
6. Protect your personal information and devices. Use strong, unique passwords. Keep devices updated. Avoid unsecured public Wi-Fi. Be cautious with unfamiliar attachments, links or USB devices. Never save sensitive information on shared devices.
7. Report anything suspicious. If you’re unsure whether a message is genuine, contact us directly. Our teams investigate every report and work closely with partners, regulators and law-enforcement agencies to protect customers and cross-border communities.
You work hard for your money. We work hard to help keep it safe. With awareness and a few simple habits, you can stay protected online, and continue supporting the people who matter most, wherever they are. For more information on common scams and how to stay safe visit: https://www.takefive-stopfraud.org.uk/