At Zepz, our mission is to help people move money across borders with clarity, confidence, and control. Across our brands, that means giving customers the information they need to make informed decisions about their money, especially when supporting loved ones across borders.
To support this mission, we are introducing a clearer way of displaying transfer fees on Sendwave, one of Zepz’s core brands. Our goal is simple: to make it easier for customers to understand what they pay, compare options, and ultimately, choose what works best for them.
– Cat Daniel, VP Growth and Marketing at Zepz
Supporting better choices
Sending money is not just a transaction. It is tied to everyday needs, family responsibilities, and careful budgeting, because every cent matters.
By showing the transfer fee separately from the exchange rate, Sendwave customers can see the full cost of a transfer upfront. This even clearer structure makes it easier for customers to plan their finances and send with confidence.
Finding the perfect way to send
Clear pricing also supports better choices. Different ways of sending money come with different costs. For example, a bank transfer may be more cost-effective than a card top-up, and sending to a bank account can differ from cash pickup. By making these differences visible, customers gain more control over how they send money and can select the option that best fits their needs.
In regions where it is available, the Sendwave Wallet adds another layer of flexibility. It allows people to hold funds in digital dollars, make transfers or withdraw funds when the rates are more favourable, and access lower-cost payout options as they become available. Together, these tools enable more proactive, confident money management.
Clear pricing, competitive rates, and flexible sending options are more than just product updates. They are foundational steps toward building trust and creating a fairer, more sustainable cross-border financial ecosystem. By improving transparency on Sendwave, Zepz continues to invest in long-term value for the communities we serve.